Lumens-technology Ladibug PC 2.0 Manual de usuario descargar pdf (Pagina 20)

8. Troubleshooting

8.1. Question: Black screen is displayed in live image after Ladibug™ was

re-installed

Solution:

1. Remove the Ladibug™, and then restart the computer.

2. Re-install the Ladibug™.

8.2. Question: When the Ladibug™ is run, no image is displayed and a Ladibug

error message occurs:

“System video limitation reached. Please refer to the troubleshooting section

of the Ladibug user’s manual.”

Solution:

1. Please check if you are using an extended desktop (two monitors) hooked up to the

computer. If so, please try to move the Ladibug™ shortcut to the extended desktop (the

second monitor) and launch it; Skip to step 5 if you are not using an extended desktop.

2. If step 1 still does not work, please turn off extended desktop.

3. If step 2 still does not work, please reduce the resolution of the screen.

4. If step 3 still does not work, please re-install Ladibug™ software.

5. Download the dll zip file (mfc71.dll / msvcr71.dll is included) from Lumens website:

http://www.Mylumens.com/goto.htm. Then unzip the downloaded file to the folder of

“Program Files / Ladibug “, and restart the Ladibug

8.3. Question: Screen flicker occurs during the use of Ladibug™ through

connection to DC-A11

Solution:

1. Please change the setting of antivirus software. Do not use Ladibug™

until firewall has

been disabled.

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Lumens-technology Ladibug PC 2.0 Manual de usuario Pagina 20